Frequently AQ
WHAT MAKES NOVA MUTTS COLLARS TRULY LUXURY AND LIMITED EDITION?
Every collar is 100% handcrafted from the precision leather cutting, delicate edge painting, real crystal embellishment to every single stitch by our skilled artisan. Ensuring lasting quality using only premium, ethically sourced materials. We produce extremely limited collections (often just 10-20) pieces per design) so each remains rare and exclusive. When you own a Nova Mutts™ collar, you're not just buying an accessory, you're acquiring a one of a kind heirloom piece that you and your fur baby will cherish for years. Each collar comes with its own coffret or keepsake box for safekeeping.
WHAT MATERIALS DO YOU USE AND WHERE ARE THE COLLARS MADE?
Our collars are meticulously crafted from premium full grain leather, vegetable tanned hides, suedes, and premium hardware. We occasionally incorporate advanced synthetic materials and genuine crystals in select styles for enhanced detail. Finished with high quality edge paint and thread ensuring every design is built to perfection. All our collars are entirely handcrafted in our studio; no mass production or overseas factories. This ensures unmatched quality, softness, and durability while keeping each piece truly exclusive.
HOW DO I CHOOSE THE CORRECT SIZE FOR MY DOG?
Please measure your dog's neck snugly (where the collar will sit) with a soft tape or string, then add 1-1.5 inches for comfort. Our sizes on each product page shows exact adjustable ranges.
ARE THE COLLARS SAFE AND COMFORTABLE FOR DAILY WEAR AND WALKING?
Every Nova Mutt™ collar is designed with premium padding for comfort. We use premium materials, and durable polished brass hardware rated for daily use and suitable for both small and large breeds. However we highly recommend you read our Product Disclaimer for more details on intended uses, limitations and recommendations.
HOW SHOULD I CARE FOR MY HANDCRAFTED LEATHER COLLAR?
Gently wipe with a damp microfiber cloth when needed. Avoid getting it wet, mud, harsh chemicals, and direct sunlight for long periods. Keep stored away in its coffret or keepsake box when not in use. Please read our Product Disclaimer for more care recommendations. Proper care will keep your collar looking beautiful for many years.
WHY DO YOU NOT OFFER RETURNS, EXCHANGES, OR REFUNDS?
Because each collar is handcrafted in tiny limited collections. This policy protects the exclusivity and rarity of the collection so we can continue creating these precious one of a kind pieces. We encourage you to measure carefully, review photos and descriptions and reach out to us before purchasing if you have any questions. We want you to feel 100% confident in your choice.
CAN I PERSONALIZE OR CUSTOMIZE MY COLLAR?
Our collections are fixed designs to maintain the limited edition integrity, but we may occasionally accept a custom order. Check the product page for our current collection and contact us to let us know what you have in mind and we'll let you know if we can create your vision.
CAN I CANCEL MY ORDER?
Because each collar is handcrafted in tiny limited collections and we protect the exclusivity and rarity of each collection we do not offer cancellations or orders. If you have an unforeseen emergency, please email us immediately at info@novamutts.com and we will see what we can do.
DO YOU SHIP INTERNATIONALLY?
We do not ship internationally at this time but we may consider special requests. Please email us at info@novamutts.com to give us more details and we will see what we can do.
WHAT IS YOUR SHIPPING POLICY?
Once your order has been handed over to the carrier, it is no longer in our control and cannot be modified. While shipping disruptions are unfortunately common across all carriers, we are committed to your satisfaction. If you encounter any issues with your delivery, please email us at info@novamutts.com so we can assess the situation personally and find a solution.
WILL YOU FEATURE MY FUR BABY ON YOUR SOCIAL MEDIA?
We adore witnessing your fur babies adorned in their Nova Mutts™ constellations! Unleash the magic by sharing snapshots of your furry companions graced in Nova Mutts creations. Simply summon them with the enchanted hashtag #novamuttscollars, or tag us on Instagram @NovaMutts to share your starry moments for a chance to be in our gallery of stars!
ARE YOU REALLY ON A PINK SPACESHIP IN OUTER SPACE AND ARE YOUR COLLARS REALLY MADE WITH STARDUST AND LOVE?
No, we're not floating around in a pink spaceship out in outer space (though that would make for an epic origin story). We're very much down here on Earth, crafting every single Nova Mutts™ collar right in our cozy pink studio that's bursting with charm, good vibes, sparkly tools, and endless furry cuddles. But here's the real magic; we do sprinkle tons of love and a dash of everyday enchantment into every piece. Each collar is hand stitched with care, whispered good wishes, and that special "made for you and your fur baby" energy that turns a beautiful accessory into something truly precious. No literal stardust (we checked the ingredients list), but plenty of heart, creativity, and tail wags go into chasing those stars of quality and exclusivity. And overseeing it all? Our sweet Sheepadoodle CEO, Shiloh! She's the fluffiest boss in the galaxy always making sure we're staying on track, chasing dreams (and the occasional treat), and keeping our hearts in the right place. She inspects every small batch with her big curious eyes and an approving nose boop. So while we're not interstellar travelers (yet), we promise every Nova Mutts™ collar is wrapped in real love, sprinkle of magic, and Shiloh approved good vibes. Your pup's about to wear a little piece of our charmed little world where you and your furry companion are now part of our Nova Mutts family! Got more questions, cosmic or otherwise? We're all ears and paws!