Refund Policy

At Nova Mutts, we specialize in creating luxury, limited edition dog collars that are 100% handcrafted using only the finest premium materials.  Each piece is meticulously made with love by our skilled artisan, with collections produced in very small, exclusive quantities to ensure rarity and uniqueness.  Due to the exclusive, limited edition, and handcrafted nature of our products, all sales are final.  We do not offer returns, exchanges, refunds, or cancellations under any circumstances once an order has been placed and/or fulfilled.  This policy reflects the bespoke and one of a kind quality of our collars.  Each item is created specifically for our discerning customers who value exclusivity and craftsmanship.  We kindly ask that you review your order details carefully before completing your purchase, as we want you to be completely confident in your selection.  

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We truly appreciate your understanding of this policy.  By choosing a Nova Mutt™ collar, you're acquiring a rare and precious accessory that we hope you and your beloved furry companion will cherish for years to come.  If you have any questions about our products, sizing, or materials before placing an order, please don't hesitate to contact us.  We're here to help ensure you make the perfect choice.  Thank you for supporting our small batched, artisanal creations.

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Nova Mutts Team on board the pink spaceship!

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